Home | Contact Us
About Us Communication Distribution Consulting
Brismark Brismark
Call Center Solution

Brismark provides complete low and high call volume IVR for your organization that can be connected to any proprietary or open source database. Industry segments that can use IVR are

  • Banking & Finance
  • Insurance
  • Service Providers
  • Small Medium business to provided Value added services to their customers
IVR Example
For example you are small courier company and wish to reduce human interaction of customers due to load and service them automatically about parcel/document tracking. Brismark can provide complete IVR solution by connecting to your tracking database and providing 24/7 tracking voice based tracking service to your customers. All your customers have to do is to select the right option, enter tracking code and system will tell them the status of their document/parcel.

Why use IVR?
IVR systems are typically used to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are: telephone banking, televoting, and credit card transactions. Large companies use IVR services to extend the business hours of operation.

What is IVR?
In telephony, interactive voice response, or IVR, is a phone technology that allows a computer to detect voice and touch tones using a normal phone call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. Once constructed IVR systems generally scale well to handle large call volumes.

A caller dials a telephone number that is answered by an IVR system. The IVR system executes an application which is tied to the number dialed DNIS (Dialed Number Identification Service). As part of the application, prerecorded audio files or dynamically generated Text to Speech (TTS) audio explain the options available to the caller. The caller is given the choice to select options using DTMF tones or spoken words. Speech recognition is normally used to carry out more complex transactions and simplifies the application menu structure

(Definition Source: Wikipedia)