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| IVR |
Brismark provides complete low and high call volume IVR
for your organization that can be connected to any proprietary
or open source database. Industry segments that can use
IVR are
- Banking & Finance
- Insurance
- Service Providers
- Small Medium business to provided Value added
services to their customers
IVR Example
For example you are small courier company and wish to
reduce human interaction of customers due to load and
service them automatically about parcel/document tracking.
Brismark can provide complete IVR solution by connecting
to your tracking database and providing 24/7 tracking
voice based tracking service to your customers. All your
customers have to do is to select the right option, enter
tracking code and system will tell them the status of
their document/parcel.
Why use IVR?
IVR systems are typically used to service high call volumes,
reduce cost and improve the customer experience. Examples
of typical IVR applications are: telephone banking, televoting,
and credit card transactions. Large companies use IVR
services to extend the business hours of operation.
What is IVR?
In telephony, interactive voice response, or IVR, is a
phone technology that allows a computer to detect voice
and touch tones using a normal phone call. The IVR system
can respond with pre-recorded or dynamically generated
audio to further direct callers on how to proceed. IVR
systems can be used to control almost any function where
the interface can be broken down into a series of simple
menu choices. Once constructed IVR systems generally scale
well to handle large call volumes.
A caller dials a telephone number that is answered by
an IVR system. The IVR system executes an application
which is tied to the number dialed DNIS (Dialed Number
Identification Service). As part of the application, prerecorded
audio files or dynamically generated Text to Speech (TTS)
audio explain the options available to the caller. The
caller is given the choice to select options using DTMF
tones or spoken words. Speech recognition is normally
used to carry out more complex transactions and simplifies
the application menu structure
(Definition Source: Wikipedia)
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