Home | Contact Us
About Us Communication Distribution Consulting
Brismark Brismark
Call Center Solution
Call Center Solution

Brismark can provide small to large scale call center solution to your organization. Starting from two agents in single shift to hundreds of agents in multiple shifts, Bismark can provide scalable service and solution for your organization.

Unlike other proprietary solutions, Brismark uses open source Asterisk to implementing calling queues, call recording, CTI and other call/service related facilities. This gives us an opportunity to reduce costs marginally and service

Why setup a cell center?
Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.

What is a Call Center?
A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

(Definition Source: Wikipedia)