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| Call Center Solution |
Brismark can provide small to large scale call center
solution to your organization. Starting from two agents
in single shift to hundreds of agents in multiple shifts,
Bismark can provide scalable service and solution for
your organization.
Unlike other proprietary solutions, Brismark uses open
source Asterisk to implementing calling queues, call recording,
CTI and other call/service related facilities. This gives
us an opportunity to reduce costs marginally and service
Why setup a
cell center?
Most major businesses use call centres to interact with
their customers. Examples include utility companies, mail
order catalogue firms, and customer support for computer
hardware and software. Some businesses even service internal
functions through call centres. Examples of this include
help desks and sales support.
What
is a Call Center?
A call center is a centralized office used
for the purpose of receiving and transmitting a large
volume of requests by telephone. A call centre is operated
by a company to administer incoming product support or
information inquiries from consumers. Outgoing calls for
telemarketing, clientele, and debt collection are also
made. In addition to a call centre, collective handling
of letters, faxes, and e-mails at one location is known
as a contact centre.
A call centre is often operated through an extensive open
workspace for call centre agents, with work stations that
include a computer for each agent, a telephone set/headset
connected to a telecom switch, and one or more supervisor
stations. It can be independently operated or networked
with additional centres, often linked to a corporate computer
network, including mainframes, microcomputers and LANs.
Increasingly, the voice and data pathways into the centre
are linked through a set of new technologies called computer
telephony integration (CTI).
(Definition Source: Wikipedia)
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